O2C Transformation and Productivity Lead

Position Purpose:

The O2C Transformation & Productivity Leader is globally responsible for delivering the O2C transformation agenda. Through continuous communication and collaboration with the relevant stakeholders, he/she/they will ensure that the O2C transformation pipeline is at all times aligned with the O2C & Global strategy. Managing a team of experts, the O2C Transformation & Productivity leader has as main objective to optimize, standardize & streamline the O2C process & system and deliver efficiency globally and through all O2C Streams (Credit Management & Litigation, Invoicing, Collection, Account Receivables, Cash Allocation, Reporting).

Primary Responsibilities:

Managing a team of experts, the O2C Transformation & Productivity leader will:
* Facilitate the identification of new improvement initiatives & projects with the aim to standardize & optimize O2C processes & system and generate efficiency globally - including organization of ideation session, workshop & feedback channel
* Leverage best practices and suggest innovative ways for improvement of finance processes, systems and delivery

In collaboration with relevant stakeholders, assess feasibility of implementation of eachO2C initiative / projects:
* Ensure integration of the initiative/project within the broader context & change portfolio
* Identify potential solutions and alternatives (high-level)
* Build opportunity-cost analysis for small initiatives and design a solid business case for the most important projects.
* Work closely with the O2C Global Process Owner & Global SME to facilitate decision making

Manage delivery of the initiative/project pipeline including:
* Identify and mobilize team & resources needed
* Define deployment & change management plan
* Monitor detailed design of solution & related functional & technical requirements (in collaboration with Global & Regional SMEs)
* Manage/ coordinate deployment (including testing when needed) until stabilization of the solution
* Confirm user adoption & monitor value realization (including TBB)
* Provide visibility to the O2C Management & wider finance management communities on the O2C initiative/project pipeline, progress & impact expected/realized.
* Organize user testing globally
* Maintain continuous engagement with SMEs, peers and global change community in order to develop and drive change
* In collaboration with relevant stakeholders, manage vendor performance & relationship
* Participate and coordinate wider projects impacting O2C
* Manage staffing and supporting the team, ensuring workload is managed adequately * 5-10 years of experience in consultancy & project management
* More than 5 years of experience in Order-to-Cash (in minimum 2 of the following streams: Credit Management, Collection, Billing, Cash Allocation, Account Receivable)
* Experience in finance process design, optimization and delivery
* Experience in running ideation workshops
* Experience managing teams and engaging with senior stakeholders
* MS Excel and Visio (or similar tool)
* Analytical, creative and curious mind
* Ability to summarize and communicate complex issues in simple ways, adapted to the audience
* Excellent written and oral communication skills, to connect with stakeholders and teams
* Cultural sensitivity and the ability to work in an international environment
* Proficiency level in English

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