Collection Associate with Polish & English

Collection Associate with Polish & English will be responsible for:

Responsibilities:

General:
Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
Establishes and keeps good relationship with other teams. A team player.

Collections and Accounts Receivables:
Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
Performs cash application processes, AR related management on a timely and accurate manner
Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
Ensures dispute escalations are properly handled in a customer friendly manner
Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.

Personnel:
Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:
Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:
Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

Communication and Reporting:
Ensures clear, effective upward feedback and reporting.

Compliance:
Ensures compliance on operational accounting policies and procedures
Ensures the integrity of the financial accounting systems and controls under his management.


Reporting to the Order to Cash Supervisor2-4 years of experience in Order to Cash, Billing and Collections or Customer service
Open to work in international environments
English as business language and local language to support the region
Excellent interpersonal skills with the ability to influence and develop relations at all levels
Flexibility and ownership
Team player in an multi-cultural environment
High degree of orientation in customer service
Good negotiation skills
High School, Vocational Certificate, Post Secondary Diploma

Preferred skills
University Degree
Other European Languages
Knowledge of Microsoft Office
Knowledge of SAP HYBRIS

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