Customer Service with Fluent German & English

Customer Service with Fluent German & English will be responsible for:
Processing incoming customer requests and orders.
Checking the orders against the customer and purchase order agreements.
Responding to customer product inquiries and issues in a timely manner.
Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.
Assure correct pricing of the customer orders, invoicing timely and accurately.
Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM.
Handling the complaints and returning shipments.
Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
Supporting and interfacing the Sales Representatives.
Working efficiently with all internal departments and with external parties.
Maintaining, updating and filing the customer documents, record and internal documents.
Able to balance competing demands and prioritize.

Customer Service with Fluent German & English requires:
Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.
Fluent in German and English with excellent communication skills. Any other additional language will be a plus.
Minimum of 2 years of Customer Service experience within a similar position/industry is a plus.
Experience in MS Office tools, ERP (SAP) and Salesforce.com experience is an asset.
Striving for exceptional customer satisfaction.
High attention to detail.
Fast learner and driven to action.
High performance culture in complex business scenarios.
Ability to prioritize and balance competing demands.
Competency in adapting to regularly changing conditions.
Consistently delivering business results.

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