Customer Service (h/m)- Hight German

Handle customer inquiries, process returns, and resolve customer issues promptly.
Oversees Order release through tasks created because of data or stock management.
Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
Identify actions of improvement towards proactivity towards Customer Satisfaction
Liaise with IT to implement the required system improvements
Drive continuous improvement in customer fulfillment systems and processes
Integrate customer data from various reporting channels as necessary.
Produce and maintain reports presenting and analyzing key performance indicators.
Ensure clean and accurate data management and analysis.
Focuses relentlessly on customers
Works well under pressure
Works well in teams
Pays attention to details.
Communication skills, including verbal, written and presentation
Interpersonal skills
Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis

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