Middle Office Administrator - Fluent German - PageGroup SSC

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Middle Office Administrator - Fluent German - PageGroup SSC

Page Personnel ETT
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Middle Office Administrator - Fluent German - PageGroup SSC will be responsible for:

Position Purpose:

The role is part of a new team being created and growing in our Barcelona Shared Service Centre. This team will be in charge of a range of Staff/HR Operations for our Temporary workers business across Europe. The Middle Office team has both a Customer Service as Transactional component ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment. This position within the Middle Office will focus on the Contract Management process. The timely and accurate creation of contracts and Candidate and Client Master data is the heart of the Middle Office operations.

Key Responsibilities:

Gather contract-related documentation from different stakeholders: client, candidates, sales, local finance & other teams
Perform compliance checks on the information and documents received (relevance, validity, completeness, etc)
Generate Client and Candidate contracts. Issue the contracts, have them signed and stored.
Create and maintain client and/or candidate information in our master data bases ensuring accuracy of data & consistency between the different systems
If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.)

The right incumbent for this role therefore is someone with attention to detail and is keen to understand how all these different processes impact each other.

Secondary tasks:

May be in contact with Candidates and Customers to collect relevant information to create contracts in accurate and timely fashion
Provide accurate and timely responses to internal and external customers queries & requests. A strong culture of ownership & accountability is desired
Capture business needs for ad hoc reports
Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency
Support the project team to any migration related activities

PageGroup changes lives for People through Creating Opportunity to reach Potential. It's important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.Ideally prior experience of:

working in shared service center environment
working in Administration, HR Services, Accounts Payable, Billing and/or Customer Service
collaborating effectively with international team/cross-team to deliver
Fluency in German and English. Any additional European language is a must (French, Dutch, Portuguese or Italian). Spanish is a strong plus
Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
Excellent customer-focus & communication skills (written & verbal)
Excellent organizational skills and ability to work under pressure & manage deadlines
Ability to work independently, take initiatives, continuous improvement mindset
Ideally at ease with Excel

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