Claims Agent ( German Speaker)

-Claims responsabilities Delivery Goals: Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs).
- Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
- Data Quality and Integrity: Maintaining claims data entry and indexing file upload documentation integrity in all used systems.
- Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) and EMEA claims regional processes and protocols.
- Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.
- Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.- Dutch and English Speaker
- Customer Service experience
- Microsoft Office

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