Guest Experience Agent - Kimpton Vividora Barcelona

What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Supervisor. Your day
- to
- day
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
- Accommodating general and unique requests.
- Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
- Provide information on hotel services and facilities.
- Answer phones in a prompt and courteous manner.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
- Bachelor's degree in hospitality or related field.
- 2+ years' experience working in Front Office/Guest Relations department.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team
- worker and with passion for service. What we need from you
- Bachelor's degree in hospitality or related field.
- 2+ years' experience working in Front Office/Guest Relations department.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team
- worker and with passion for service. What to expect from us
- Discounted international room rates.
- Room for professional growth in one of the largest hospitality companies.
- Training programmes and access to IHG's training tool.
- Uniform and laundry service.
- Meals whilst on duty.
- Private health insurance discount.
- Kimpton Benefits: our platform with exclusive discounts for employees.
- Cool work environment and lots of fun.

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