Regional Operational Excellence Lead fluent in English

The Regional OPEX Lead will serve as a key enabler of operational excellence across their designated geography. This role will be responsible for driving regional process adoption, identifying and resolving operational pain points, and ensuring alignment with global standards. Acting as a bridge between global strategy and local execution, the Regional OPEX Lead will work closely with GPS delivery teams, P&C Business Partners, and cross-functional teams to deliver measurable improvements in efficiency, compliance, and employee experience.

Key Responsibilities:
• Drive regional adoption of global HR processes and systems, ensuring alignment with global standards while addressing local nuances.
• Identify and resolve operational pain points by region through root cause analysis, partnering with GPS Delivery teams and wider P&C teams to implement sustainable solutions.
• Monitor and evaluate process performance through established SLAs and KPIs and recommend improvements to enhance efficiency, compliance, and employee experience.
• Support change management efforts by coordinating training, communications, and feedback loops across the region.
• Act as a liaison between regional stakeholders and global process owners, escalating issues and contributing to continuous improvement initiatives.
• Lead regional projects or pilots related to process optimization, system enhancements, or service delivery improvements.
• Champion process discipline and operational excellence within the region, fostering a culture of accountability and continuous improvement.
• Act as a key integrator with regional/local BPs, CoEs and GPS Hub leads to support fast execution, relevant engagement and greater organisational buy-in.
• Responsible for the creation, management and up-keep of P&C knowledge content in the region including policies, guidelines, FAQs etc. required by the business.
• Contribute to the management and review of internal / external audits of local / regional P&C processes where required, providing recommendations where appropriate changes should be implemented. • Has at least 8+ years of experience in leading HR operations and processes.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into action.
• Excellent stakeholder management and communication skills across diverse cultural and functional groups.
• Solid understanding of HR operations, processes and shared services models, preferably in a regional or multi-country context.
• Experience with SAP systems, case management tools, Visio and process-mapping tools.
• Ability to manage multiple priorities in a fast-paced, transformation-driven environment.
• Comfortable working in matrixed organizations, with a proactive and collaborative mindset.
• Ability to curate, organise, and manage content such as policies, guidelines, FAQs, and SOPs to support P&C activities effectively.
• Strong attention to detail to ensure accuracy and consistency.
• Has a continuous improvement mindset with regards to enhancing operational efficiency.
• Demonstrates commitment to governance principles and compliance standards.
• Actively engages with a range of senior stakeholders and SMEs across P&C to ensure operational excellence.
• Demonstrates flexibility and adaptability in response to evolving regulatory changes, adapting processes and standards.
• Proficiency in leveraging data insights to identify areas for growth and experience and to pinpoint pain points.