Senior Contract Administration Specialist - Native level German

As part of the Middle Office Team, you'll ensure that our contractors/ freelancers (referred to as Candidates) receive exceptional support throughout their assignments.

From supporting out internal stakeholders and clients, guiding them through online portals, to assisting with timesheets, pay slips, and client invoicing, the Middle Office will serve as the primary point of contact for candidates, clients, and our consultants.

Primary Responsibilities

In this specific role, you will oversee the Interim Management process. Our Freelancers are highly skilled niche professionals placed at customer locations to assist with project work or cover specific missions. Given their expertise and high demand, the Middle Office is dedicated to providing first-class service throughout their assignments.

Administrative tasks

The Middle Office Administrative tasks cover a wide range of activities, including:

Gather and verify necessary information for contract verification.
Create and manage purchase orders for candidates' own companies.
Review contracts generated by the system
Create and maintain client and candidate master data in Enterprise Resource Planning (ERP) systems to ensure timesheets can be logged and accurate invoices can be generated and reconciled with incoming bills.
Handle client invoicing, including:
Uploading invoices to customer portals
Reconciling receivables with candidate bills
Generate reports to meet business needs.
Support to our stakeholders

The ideal candidate for this role is someone who pays close attention to detail, is eager to understand how various processes interconnect and influence one another, is hungry to learn, can work well in a team, and is motivated to help build business growth and optimize processes.

Customer-service related tasks

Along the contract-life cycle there can be several interaction points with our stakeholders:

Communicate with Candidates to gather necessary information for accurate and timely contract creation.
Coordinate with consultants, local finance, payroll, and legal teams to manage timelines and data flows between Front, Back, and Middle Office.
Onboard Candidates by explaining the use of candidate portals and pay slip details.
Respond to Candidate inquiries.
Address Client queries.Preferred Experience:
Working in a shared service center environment
Handling AP and/or Billing customer service
Collaborating effectively with international and cross-functional teams to achieve goals
Minimum one year of demonstrated experience in people or team management.
Language Skills:
Native in German and fluent English is essential.
Proficiency in another EU language is handy.
Key Competencies:
Proficiency in Excel and other Microsoft tools are needed
Exceptional attention to detail and accuracy, ensuring information is correct, complete, and consistent
Strong customer focus and excellent communication skills, both written and verbal
Outstanding organizational skills, flexibility, and the ability to work under pressure and meet deadlines
Ability to work independently, take initiative, and maintain a continuous improvement mindset, while also being a team player

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