OTA Platform Operations Specialist

## Platforms You’ll Work With

**Viator | GetYourGuide | Tripadvisor Experiences | Klook | Airbnb Experiences**

## What You’ll Do

– Manage end-to-end product onboarding across Viator, GetYourGuide, Tripadvisor Experiences, Klook, Airbnb Experiences, and other OTA platforms, from content preparation to live listing.

– Audit and optimize existing Compass Holiday tour products, including rewriting product descriptions, refreshing images, restructuring pricing, and improving inclusions and exclusions based on platform best practices.

– Monitor listing performance, including impressions, conversion rates, reviews, and booking trends, and implement data-driven improvements to increase rankings and bookings.

– Ensure all product information is accurate, up-to-date, and consistent across platforms, including seasonal updates, price changes, departure dates, and itinerary adjustments.

– Respond to customer inquiries and reviews on OTA platforms in a timely, professional, and customer-focused manner.

– Research competitor listings and industry trends to identify opportunities for better product packaging, positioning, pricing, and presentation.

– Coordinate with the operations team, suppliers, and tour guides to collect accurate product details, photos, itinerary information, and service descriptions for new and existing listings.

– Track platform policy changes, algorithm updates, and promotional opportunities, such as Viator Special Offers and GetYourGuide Featured Products, and advise management accordingly.

– Prepare regular reports on OTA revenue, booking trends, listing health, and product performance, and present findings and recommendations to management.

## What We’re Looking For

– 1–3 years of experience managing products on OTA platforms such as Viator, GetYourGuide, Tripadvisor, Klook, Airbnb Experiences, or similar platforms.

– Strong understanding of online travel distribution, OTA ranking factors, and experience product optimization.

– **Native English speaker or native-level English proficiency is required**, with excellent written and verbal communication skills.

– Ability to write clear, natural, and professional English content for product listings, customer messages, reviews, and platform communication.

– Proficiency in Microsoft Office / Google Workspace, with the ability to work with spreadsheets and perform basic data analysis.

– Highly organized, detail-oriented, and able to manage multiple listings, updates, and deadlines at the same time.

– Familiarity with basic photography, copywriting, or digital marketing is an advantage.

– Genuine interest in travel, tourism, and customer experience.

– Self-motivated and able to work independently in a small-team environment.

## Nice to Have

– Additional language skills, such as Spanish, Chinese, French, or other European languages.

– Experience with Rezdy, FareHarbor, or other booking / channel management systems.

– Background in tour operations, hospitality, destination management, or travel services.

– Basic graphic design or photo editing skills, such as Canva or Lightroom.

– Knowledge of SEO principles as applied to OTA content and travel product listings.

## Compensation & Work Arrangement

– Base salary: €1,400–€1,500 per month.

– Performance bonus available, based on individual performance, OTA sales results, and company policy.

– Location: Alicante, Spain.

– Work arrangement: On-site.

– Employment type: Full-time.

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