Accounts Payable Back Office - Call Center

Functions and Responsibilities:

Issue Resolution:

• Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner
• Fast and effective response to inbound calls/emails.
• Solve status queries.
• Escalate potential issues.

Service Excellence:

• Providing the best-in-class supplier service based on a fine understanding of the nature of Accounts Payable.
• Ensure contractual SLA is maintained (48 hours to answer emails).
• Ensure the E2E supplier service process.
• Vendor Relations: Managing vendor inquiries, offering clarifications.

Cross‑department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issues

Requirements:

• Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset.

Competencies:

• Customer orientation
• Strong attention to detail.
• Strong communication skills.
• Strong analytical and problem-solving skills
• Flexible and autonomous.
• Initiative, highly proactive and adaptable approach.
• Solution oriented.
• Real capability to listen to customers, understanding of their needs.

Specific Knowledge required: Proficiency in SAP and Microsoft Office.

Our client is a Spanish multinational company headquartered in Barcelona, specializing in the fashion and fragrance industry.

• Canteen with a full meal for €3.60 (deducted directly from payroll)
• Gym at the office + guided classes outside working hours for €18/month
• Parking
• Flexible compensation: health insurance, transport card, childcare (paid through payroll)
• Pension plan with Banco Santander (in case of termination, it becomes the employee's property)
• E-shop with discounts on company products
• Christmas hamper with group products valued at over €1,000
• Remote work allowance of €200 in the first month - 2 days home office

Nunca envíes tu información personal (DNI, foto,...), datos bancarios ni realices ningún pago para solicitar un empleo