Customer Operations (Czech speaker) - (short-term position)

The successful candidate will perform the following duties:

• Efficiently and professionally handle customer inquiries and requests in Czech and English.
• Coordinate orders and ensure that established deadlines are met.
• Resolve issues related to products or services in collaboration with other departments.
• Update and maintain accurate records of customer interactions in the internal system.
• Collaborate with the team to improve the department's processes and workflows.
• Provide administrative support to the operations team.
• Ensure compliance with company policies and procedures.
• Prepare reports related to the activities of the Customer Service department.

The selected candidate must meet the following requirements:

• Must be based in Madrid (or able to relocate immediately) and hold a valid EU work permit for full-time employment (40 hours per week).
• Advanced proficiency in English and Czech, both spoken and written.
• Previous experience in customer service or similar roles.
• Ability to work with computer tools and customer management systems.
• Ability to solve problems and manage multiple tasks efficiently.
• Proactive and results-oriented attitude.

Our client is a large organisation in the industrial and manufacturing sector that stands out for its focus on quality and efficiency in operational processes. They offer a professional environment with opportunities for learning and development.

We offer:

• A fixed-term contract of 10 months with a real possibility of joining the team permanently.
• Competitive salary of €25.000 gross per year.
• Professional working environment within a large organisation based in Madrid.
• Access to continuous training and professional development.
• Hybrid working model with 3 days of home working.
• Free shuttle bus from different points in Madrid to access their offices.

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